Mike Pounsford, Howard Krais and Kevin Ruck all have long and distinguished careers in the field of communicating within employees. Their book, ‘Leading the Listening Organisation’, published at the end of 2023, is the culmination of six years working on the topic of organisational listening. It is the first book of its type with an emphasis on improving decision making, innovation and performance through the ways that leaders listen to employees.
Leading the Listening Organisation is based on extensive international research with over 500 organisations contributing. The book reveals not just the practices and processes that underpin effective listening but also the leadership characteristics and mindsets necessary to create resilient organisations that feel fair to work in, where people want to speak up and where new ideas can flourish.
In this “Meet the Author’ session, you will have the opportunity to discuss this increasingly important topic personally with the authors and also take part in a case study simulation so you can explore how to overcome some of the obstacles that can get in the way of effectively listening to employees.
